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Ink and Refill Kit Products

Encore Ink specializes in providing you with bulk ink and ink refill kits for your specific printer needs!

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Printer Products
 

Frequently Asked Questions--Ink Refilling

1. How Much Money Will I Save Refilling My Own Cartridges?

The savings range depending on which printer you own. Refills run anywhere from $1 to $4 per refill. These savings increase substantially based on how much ink you buy. Savings can be much more for certain models, for example, the HP Inkjet 300 black refill costs $18 for 4 refills. A new cartridge would cost between $25 and $35 depending on where you live, but only costs between $3.50 and $4.75 per refill depending on whether you get the double ink option or not. Refill prices can go as low as $1 and $2 and lower per refill on the majority of models.

2. Are Your Inks As Good As The Original Inks?

We use high performance inks that have the exact same chemical and physical properties as the original inks. However, our inks are specially formulated for YOUR printer and that reduces the chance of clogging (more so than the original inks) and increases printer performance and definition. Our inks are like premium gas for a car, making the machine run smoother and more efficiently. The blacks are blacker, and the colors more vibrant.

3. One Of My Colored Inks Runs Out Before The Others, How Can I Stop Wasting The Other Inks?

You might notice that one of your color chambers, in a three chamber color cartridge, usually runs out before the others. The great thing about refilling your own cartridges is that you no longer have to waste the other inks. Simply refill the empty chamber and top off the others!

4. Will Using Refilled Cartridges Void The Manufacturer's Warranty?

NO. If any printer manufacturer tells you their warranty is voided by the use of refills, please feel free to recite or fax the following:

Magnuson-Moss Warranty Improvement Act
United States Code Annotated
Title 15 Commerce and Trade
Chapter 50 Consumer Product Warranties 15 Section 2302

No warrantor of a consumer product may condition his written or implied warranty of such product on the consumer's using, in connection with such product, any article or service (other than article or service provided without charge under the terms of the warranty) which is identified by brand, trade or corporate name; except that the prohibition of this subsection may be waived by the commission if:

The warrantor satisfies the Commission that the warranted product will function properly only if the article or service so identified is used in connection with the warranted product, and the Commission finds that such a waiver is in the public interest.

What this means to printer users!
This means that the manufacturer of the printer you are using cannot void the warranty on your printer because you use a cartridge or refill kit manufactured by someone other than the printer manufacturer. This prohibition includes the use of compatible cartridges, clip-ons, continuous feeding mechanisms, refill kits, ink, etc.

The manufacturer will suggest you use original cartridges because they are concerned about inferior ink clogging or ruining the printer. Manufacturers are more concerned that you will stop using their product! The ink that we use is identical in chemical composition to the original manufacturer's ink, but is premium grade which actually improves performance. One tip though; If you ever get your printer serviced by the retailer, or bring it in for service, take out the refilled cartridge. The reason for this is because the retailer that sold you the printer will probably have their own parts and service warranty plan, and to save themselves money, will probably blame any problems on the refilled cartridge. Printer techs can be very convincing, but be assured that any problem with your printer will not be due to the fact that you are using refilled cartridges. In fact, our ink will improve your printers performance!

5. Is it Difficult, and How Much Time Will It Take Me to Refill My Cartridge?

It is not difficult at all. It is a simple process that once you get the hang of seems ridiculously easy. Typically it takes 5 to 10 minutes the first time you do it. When you master the process it usually only takes a few minutes to do the refill. It saves you a trip to the mall to buy a new cartridge, and can actually be quite satisfying, knowing you are saving so much money!

6. Is it Messy?

If you are careful, it shouldn't be too messy. You should take the proper precautions ...after all accidents do happen! At first, you might get some ink on your hands, but it really isn't a big deal. The ink can be removed quickly by using a mild bleach solution. Soap and water can also be used but may not be as effective as the bleach. After you get the hang of it, the chances of an accident will lessen.

7. Do I need to be technically gifted to refill my cartridge?

Of course not! It really isn't that difficult. It is a different system than you are used to (popping in a VERY expensive cartridge), but you will get the hang of it. All you have to be able to do is 1. read 2. follow directions 3. have motor function in your hands!

8. Do different printers and models use different inks?

YES! In fact, most printer lines have different inks for different printer models. For example an HP51626A and HP51629A - although identical cartridges - use different inks! The Canon BJI-201, BC-21, BC-02 cartridges all use different inks. Once we know what type of printer or cartridge you have, we will make sure to ship you the correct ink for your needs.

9. Are your Kits Guaranteed?

Yes! We offer a money back guarantee if you cannot successfully refill your cartridge at least once.

10. What if I can't do it?

You can! We guarantee it! If it doesn't work for you the first time - consult our tech support, keep trying. These refill kits work - plain and simple - you have nothing to loose. If you absolutely can't do it we will refund your money.

11. Is there any sacrifice in print quality?

There should be no sacrifice in print quality. The inks are chemically identical. They are premium grade inks. If anything you will notice the colors are a little more vibrant.

12. How Many Times Can You Refill A Cartridge?

Most Cartridges can be refilled at least ten times. It depends on the type of cartridge you have. Cartridges with the print head built in generally can be refilled 10 - 15 times or more. Cartridges without the print head in them in theory can be refilled infinitely, however other factors can affect this. Drying out, clogging, print head age and frequency of use can all contribute. Usually cartridges without print heads can be refilled at least 5 times. Although some Epson cartridges have been known to be a little stingy only allowing you to refill them 2-3 times. There are ways you can prolong the life of your cartridge so that you get as many refills as you can for maximum savings!

  • Never let a cartridge run dry (cartridges with built in print heads can burn out their resistors if run while dry) . Always keep the extra cartridge full.
  • Get in the habit of topping off your cartridge instead of waiting until it runs out.
  • Don't touch the copper plate on print head cartridges
  • Always refill your cartridge IMMEDIATELY upon running out of ink.

13. What Comes In A Refill Kit?

Everything you will need is included in the startup refill kit (the one exception is a chip resetter that may need to be purchased separately for some EPSON printer models). Depending on the make and model of your printer, your kit will include detailed instructions, a syringe for inserting the ink, a full ink bottle, and sometimes a small drill. Whatever your make and model, after you have purchased the startup kit the only additional cost will be for the ink alone.

14. How Long Will It Take For Your Kits To Get To Me?

When the ink you need is in stock, we will normally ship the same business day as when you place your order. Our ink orders will ship with the USPS and should reach you in 3-5 business days depending on your location in the country.

15. Why do the printer manufacturer's tell me not to refill?

Why do you think? They practically give the printers away to have you as a captive customer for life! For example, how much ink do you think is in these cartridges? Let me tell you that an Epson cartridge holds about 4cc's of ink! "But the cartridge must cost money to produce?" Come on, that piece of plastic with a sponge inside? The entire unit costs MAYBE 30 cents and they are charging $30! Call their bluff. "Don't remove the cartridge from the printer" they say - call Epson and tell them your ORIGINAL cartridge is not printing and they will tell you to - you guessed it - REMOVE THE CARTRIDGE!

"We will void the warranty if you refill" This is a scare tactic (see 'will refilling void my warranty' FAQ #6 above). How are they ever going to know you refilled unless you tell them? Why do they say this? Because they WANT YOU TO KEEP BUYING THEIR CARTRIDGES! Refilling is completely harmless.

It is the same ink flowing through the same cartridge run by the same printer.

16. If I Don't Have The Time To Refill My Own Cartridges, Can You Do It For Me?

No, we do not currently offer refilling services. We may someday offer this service to local customers, but it is not a cost-effective way for you to do refilling if you need to pay shipping charges to send the cartridges back and forth. The instructions you receive explain the same technique we would use, so you might as well save money and do it yourself.

17. What is your guarantee and return policy?

If you cannot refill your cartridge successfully at least once, we offer a refund. If you have tried to use it and have consulted our free tech support and still can't get the results you are looking for we will issue a refund for you ink kit. We will ask you to return the ink and accessories to us and will promptly issue a refund when the items are received.
 

Frequently Asked Questions--Inkjet Cartridges

1. What is a compatible cartridge?

Compatible cartridges are brand new generic cartridges designed to meet or exceed the OEM (Original Equipment Manufacturer) specifications and high standards of quality. They are 100% brand new and an economical alternative to expensive name-brand cartridges and supplies.

2. What is a remanufactured cartridge?

Remanufactured cartridges have been recycled to meet or exceed the OEM (Original Equipment Manufacturer) specifications and high standards of quality. The recycling process involves disassembling, inspecting, cleaning, reassembling, and refilling the ink.

3. Will my warranty be voided if I use compatible or recycled cartridges in my printer?

NO. If any printer manufacturer tells you their warranty is voided by the use of refills, please feel free to recite or fax the following:

Magnuson-Moss Warranty Improvement Act
United States Code Annotated
Title 15 Commerce and Trade
Chapter 50 Consumer Product Warranties 15 Section 2302

No warrantor of a consumer product may condition his written or implied warranty of such product on the consumer's using, in connection with such product, any article or service (other than article or service provided without charge under the terms of the warranty) which is identified by brand, trade or corporate name; except that the prohibition of this subsection may be waived by the commission if:

The warrantor satisfies the Commission that the warranted product will function properly only if the article or service so identified is used in connection with the warranted product, and the Commission finds that such a waiver is in the public interest.

What this means to printer users!
This means that the manufacturer of the printer you are using cannot void the warranty on your printer because you use a cartridge manufactured by someone other than the printer manufacturer. This prohibition includes the use of compatible cartridges, clip-ons, continuous feeding mechanisms, refill kits, ink, etc.

4. Are your compatible and remanufactured inkjet cartridges guaranteed?

Yes, the vast majority of these products are manufactured in ISO Certified facilities and are 100% guaranteed to give you the same printing quality you would expect from an OEM product.

5. Will one of these products damage my printer?

These cartridges have been rigorously tested by quality control to ensure no printer damage will occur.

6. Will these cartridges print the same amount as an original branded cartridge?

The compatible and recycled cartridges will print the same amount as your original cartridge and in some cases will actually print more. Some printers come with a cartridge that does not have as much print capacity as the replacements so that you will need to purchase as new cartridge sooner.

 

Frequently Asked Questions--Laser Cartridges

1. What is a compatible toner cartridge?
A compatible toner cartridge is a new toner cartridge manufactured by a third party. It is guaranteed to be as good as your original laser printer toner cartridge. The toner cartridge is manufactured to the exact specifications of your laser printer.

2. Will a compatible toner cartridge void my manufacturer's warranty?
Absolutely not! It is against the law for a company to prevent you from using a compatible toner cartridge in your laser printer.

3. Can a compatible toner cartridge really save me money?
The most expensive part of owning a laser printer is purchasing toner cartridges. You can expect to pay seven times more for your toner cartridges than you paid for your laser printer. Over the five year life expectancy, compatible toner cartridges will cut your cost in half.

4. Are all compatible toner cartridges the same?
Compatible toner cartridges are not created equal. Reputable laser toner companies test their compatible toner cartridges very carefully to insure you will get the same quality and number of pages as your original toner cartridge. The company money back guarantee and shelf life guarantee are usually good indicators of the quality of the compatible toner cartridge.


5. Can a compatible toner cartridge damage my laser printer?
A toner cartridge can do very little damage to a laser printer. It is possible, but highly unlikely, for a toner cartridge to leak and cause streaking on your paper. However, a simple cleaning and replacement of the toner cartridge will resolve the problem.

6. What is the shelf life of a compatible toner cartridge?
Most compatible toner cartridges are guaranteed for at least one year. Don't purchase toner cartridges from companies that offer less than a one year warranty.

7. Will a compatible toner cartridge print the same number of pages?
Reputable toner cartridge companies use equipment that is designed to fill their compatible cartridges to the exact OEM specification of the laser printer. The industry standard is 5% page coverage. You can adjust density and resolution to maximize your printer performance.

8. How do I help the environment by purchasing compatible toner cartridges? 
Each empty toner cartridge adds approximately 4 pounds of waste to a landfill. Because the cartridge is primarily composed of plastic, it will take over 1,000 years to decompose. In addition, it takes three quarts of oil to manufacture a new toner cartridge. The economy will save over twenty million gallons of oil a year because of compatible and remanufactured toner cartridges.

9. Why should I use compatible toner cartridges rather than OEM toner cartridges?
You will get the same quality and number of pages from a good compatible toner cartridge at nearly half the cost of an OEM toner cartridge.

10. How are compatible toner cartridges different from just a few years ago?
The technology used to produce compatible toner cartridges is now as good as the technology used to create OEM toner cartridges. The days of drill and fill are over. Reputable toner companies use many of the same components as outlined in OEM specifications, i.e., toner, new drums, rollers, etc.

11. What does OEM stand for?
OEM is an abbreviation for 'Original Equipment Manufacturer'. In short, it means the toner cartridge was manufactured by the same company as the printer.

12. What do OEM manufacturer's say about compatible toner cartridges?
Most major laser printer companies spend a lot of money trying to convince you to purchase only their toner cartridges. They are quick to criticize the use of compatible toner cartridges from third party vendors. I think it is ironic that many of these major printer companies are now selling their own recycled cartridges... AND you're still paying full retail price for them! Check the fine print on the package. It will state the cartridge is made from new and recycled parts!

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1-866-48E-INKS

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